July 14th attempted to check in to Ramada Inn in
Williams, az. Had booked thru Wyndham rewards.
Ramada had no record of booking. They said I had
to call Wyndham to resolve. Called Wyndham twice
and both times booking was confirmed. The first
call ended when the gal said I had to talk to another
dept. After waiting, and waiting got angry and hung
up. Decided to call back. Second guy I talked to found
the booking but said I had to go back and talk to
Ramada myself. At that point was angry and confused
and decided to just go back home. Have since cashed
out my Wyndham points, close my account and paying
off Wyndham Barclay credit card. It has been two
weeks and have heard from no-one at either Wyndham. Have had several e-mails but each one simply passing the ball down the line.
Have opened account with Choice rewards as they
offer same thing Wyndham does. If you have bad experience with Wyndham, don't expect anyone there to care.
Product or Service Mentioned:
Wyndham Rewards Ramada Room Booking.
Reason of review: Poor customer service.